Help Desk Support Analyst
3.
0 Quincy, IL Quincy, IL Full-time Full-time Estimated:
$39K - $49.
4K a year Estimated:
$39K - $49.
4K a year 7 days ago 7 days ago 7 days ago SUMMARY Provide end user computer/IT system support across all Niemann Foods locations for all computer hardware, software, mobile devices, user accessibility, and related issues in order for end users to be able to perform their assigned duties on a daily basis.
ESSENTIAL DUTIES AND RESPONSIBILITIES Answers IT Help Desk calls in a friendly, helpful manner with a positive, patient, helpful attitude.
Works with users to provide support on all hardware, software and security needs.
Accurately creates, monitors, updates and maintains Help Desk incident records in the departments trouble ticketing system.
Troubleshoots and diagnose hardware, software & network problems and escalate as needed Follows up with end users to confirm successful resolution of the problem they initially reported and/or keep them updated on progress of problems still being resolved.
Other tasks and duties as may be assigned from time to time.
KEY ATTRIBUTES Honesty Integrity Ability to work independently Attention to detail Critical thinking skills Patience Team working Skills SUPERVISORY RESPONSIBILITIES This position has no supervisory responsibilities.
EDUCATION and/or EXPERIENCE Knowledge of current or recent versions of Microsoft Office, Outlook, Outlook Web Access, and Office 365.
Proficient with Windows 10 or 11 Operating Systems.
Ability to troubleshoot and problem solve.
Ability to multi-task and respond to requests for assistance via phone, email, Help Desk incident, or walk-ins.
Some knowledge of LAN/WAN/VPN Infrastructure and equipment such as IP addressing, DHCP a plus.
LANGUAGE SKILLS Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
MATHEMATICAL SKILLS Basic math concepts (addition, subtraction, division, multiplication and percentages) CERTIFICATIONS, LICENSES, REGISTRATIONS There are no required certifications, licenses, or registrations.
RECOMMENDED EQUIPMENT Closed toe and heel shoes Uniform per store policy Phone Computer PHYSICAL DEMANDS Regularly (Over 2/3 of the time) Sit Use hands to finger, handle, or feel Reach with hands and arms Communicate with associates and customers Lift and/or move up to 15 pounds Frequently (Between 1/3 to 2/3 of the time) Walk Stand Lift and/or move up to 50 pounds Vision Close Distance Peripheral Depth perception Ability to adjust focus Ability to distinguish colors WORK ENVIRONMENT Occasionally Risk of electrical shock Chemicals while cleaning Noise Level Moderate Niemann Foods Management retains the discretion to add to or change the position requirements at any time.
Position requirements may vary by store location.
Brand:
Niemann Foods, Inc Address:
1501 North 12th Street Quincy, IL - 62306 Property Description:
466 Niemann Foods, Inc Property Number:
466 Answers IT Help Desk calls in a friendly, helpful manner with a positive, patient, helpful attitude.
Works with users to provide support on all hardware, software and security needs.
Accurately creates, monitors, updates and maintains Help Desk incident records in the departments trouble ticketing system.
Troubleshoots and diagnose hardware, software & network problems and escalate as needed Follows up with end users to confirm successful resolution of the problem they initially reported and/or keep them updated on progress of problems still being resolved.
Other tasks and duties as may be assigned from time to time.
Honesty Integrity Ability to work independently Attention to detail Critical thinking skills Patience Team working Skills This position has no supervisory responsibilities.
Knowledge of current or recent versions of Microsoft Office, Outlook, Outlook Web Access, and Office 365.
Proficient with Windows 10 or 11 Operating Systems.
Ability to troubleshoot and problem solve.
Ability to multi-task and respond to requests for assistance via phone, email, Help Desk incident, or walk-ins.
Some knowledge of LAN/WAN/VPN Infrastructure and equipment such as IP addressing, DHCP a plus.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Basic math concepts (addition, subtraction, division, multiplication and percentages) There are no required certifications, licenses, or registrations.
Closed toe and heel shoes Uniform per store policy Phone Computer Sit Use hands to finger, handle, or feel Reach with hands and arms Communicate with associates and customers Lift and/or move up to 15 pounds Walk Stand Lift and/or move up to 50 pounds Close Distance Peripheral Depth perception Ability to adjust focus Ability to distinguish colors Risk of electrical shock Chemicals while cleaning Moderate.
Estimated Salary: $20 to $28 per hour based on qualifications.
0 Quincy, IL Quincy, IL Full-time Full-time Estimated:
$39K - $49.
4K a year Estimated:
$39K - $49.
4K a year 7 days ago 7 days ago 7 days ago SUMMARY Provide end user computer/IT system support across all Niemann Foods locations for all computer hardware, software, mobile devices, user accessibility, and related issues in order for end users to be able to perform their assigned duties on a daily basis.
ESSENTIAL DUTIES AND RESPONSIBILITIES Answers IT Help Desk calls in a friendly, helpful manner with a positive, patient, helpful attitude.
Works with users to provide support on all hardware, software and security needs.
Accurately creates, monitors, updates and maintains Help Desk incident records in the departments trouble ticketing system.
Troubleshoots and diagnose hardware, software & network problems and escalate as needed Follows up with end users to confirm successful resolution of the problem they initially reported and/or keep them updated on progress of problems still being resolved.
Other tasks and duties as may be assigned from time to time.
KEY ATTRIBUTES Honesty Integrity Ability to work independently Attention to detail Critical thinking skills Patience Team working Skills SUPERVISORY RESPONSIBILITIES This position has no supervisory responsibilities.
EDUCATION and/or EXPERIENCE Knowledge of current or recent versions of Microsoft Office, Outlook, Outlook Web Access, and Office 365.
Proficient with Windows 10 or 11 Operating Systems.
Ability to troubleshoot and problem solve.
Ability to multi-task and respond to requests for assistance via phone, email, Help Desk incident, or walk-ins.
Some knowledge of LAN/WAN/VPN Infrastructure and equipment such as IP addressing, DHCP a plus.
LANGUAGE SKILLS Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
MATHEMATICAL SKILLS Basic math concepts (addition, subtraction, division, multiplication and percentages) CERTIFICATIONS, LICENSES, REGISTRATIONS There are no required certifications, licenses, or registrations.
RECOMMENDED EQUIPMENT Closed toe and heel shoes Uniform per store policy Phone Computer PHYSICAL DEMANDS Regularly (Over 2/3 of the time) Sit Use hands to finger, handle, or feel Reach with hands and arms Communicate with associates and customers Lift and/or move up to 15 pounds Frequently (Between 1/3 to 2/3 of the time) Walk Stand Lift and/or move up to 50 pounds Vision Close Distance Peripheral Depth perception Ability to adjust focus Ability to distinguish colors WORK ENVIRONMENT Occasionally Risk of electrical shock Chemicals while cleaning Noise Level Moderate Niemann Foods Management retains the discretion to add to or change the position requirements at any time.
Position requirements may vary by store location.
Brand:
Niemann Foods, Inc Address:
1501 North 12th Street Quincy, IL - 62306 Property Description:
466 Niemann Foods, Inc Property Number:
466 Answers IT Help Desk calls in a friendly, helpful manner with a positive, patient, helpful attitude.
Works with users to provide support on all hardware, software and security needs.
Accurately creates, monitors, updates and maintains Help Desk incident records in the departments trouble ticketing system.
Troubleshoots and diagnose hardware, software & network problems and escalate as needed Follows up with end users to confirm successful resolution of the problem they initially reported and/or keep them updated on progress of problems still being resolved.
Other tasks and duties as may be assigned from time to time.
Honesty Integrity Ability to work independently Attention to detail Critical thinking skills Patience Team working Skills This position has no supervisory responsibilities.
Knowledge of current or recent versions of Microsoft Office, Outlook, Outlook Web Access, and Office 365.
Proficient with Windows 10 or 11 Operating Systems.
Ability to troubleshoot and problem solve.
Ability to multi-task and respond to requests for assistance via phone, email, Help Desk incident, or walk-ins.
Some knowledge of LAN/WAN/VPN Infrastructure and equipment such as IP addressing, DHCP a plus.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Basic math concepts (addition, subtraction, division, multiplication and percentages) There are no required certifications, licenses, or registrations.
Closed toe and heel shoes Uniform per store policy Phone Computer Sit Use hands to finger, handle, or feel Reach with hands and arms Communicate with associates and customers Lift and/or move up to 15 pounds Walk Stand Lift and/or move up to 50 pounds Close Distance Peripheral Depth perception Ability to adjust focus Ability to distinguish colors Risk of electrical shock Chemicals while cleaning Moderate.
Estimated Salary: $20 to $28 per hour based on qualifications.
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